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  • Jay Versluis 8:33 am on January 11, 2017 Permalink | Reply
    Tags: , , WiFi   

    Categories: Windows ( 16 )

    How to fix “connected to WiFi, but can’t see the Internet” on Windows 10 

    For the last few days I had a very interesting (read: ultra annoying) issue with Windows 10 on my Surface Pro. No matter which network I was connecting to, I could never see the internet anymore.

    Logic dictates that there was perhaps an issue with the router, but since it happened on other networks as well, this couldn’t have been the case. I could even ping the router, but no matter what else I tried, Windows didn’t see the internet.

    Finally I came across this Microsoft Support Article that suggested several things, among whose suggestions were to reset the TCP/IP stack and to renew the IP address. Sounds like fun I thought and went to work.

    Here’s how I could solve my internet issues:

    (More …)

  • Jay Versluis 11:06 am on November 5, 2016 Permalink | Reply
    Tags: Logitech   

    Categories: Mac OS X, Windows ( 30 )

    How to fix problems with Logitech Unifying Receivers 

    screen-shot-2016-11-04-at-17-12-10I’ve recently bought a new Logitech K360 keyboard for my HP Z600 workstation. I also had a Logitech M325 mouse, both of which came with Unifying USB receivers. I could plug both receivers in, and both devices would work great.

    However, I heard great things about these little receivers and wanted to free up a USB port, and thought I’d connect both devices to the same receiver. Apparently you can connect up to 6 devices to one receiver and store any spare ones inside the mouse or keyboard. Being an all-efficient belt-and-braces kinda guy, I tried my luck.

    Turns out it was relatively easy to pair both devices to the same receiver, thanks to a small piece of software that can be found here, along with instructions on how to use it:

    It all worked fine on my Windows 10 machine, until I wanted to use the mouse (not the keyboard) with my Mac. I know, it’s exotic, and perhaps I should have just bought another mouse. But really, there’s only so much space on my desk, and I really don’t need more clutter in front of me for just an occasional switch.

    I regretted pairing both devices to the same receiver and wished I hadn’t done that, for this very eventuality. So now I had to figure out how to UN-pair both devices again and put them back to how things used to be (before I started messing with them). (More …)

  • Jay Versluis 9:47 am on April 20, 2015 Permalink | Reply

    Categories: Plesk, Screencast, Windows ( 70 )

    How to setup Plesk Mail in Mozilla Thunderbird for Windows 

    In this video I’ll show you how to setup Plesk Mail in Thunderbird for Windows. Unlike most email clients, Thunderbird can figure out the correct settings by itself – something neither Outlook nor Mac Mail can do. Therefore, the real magic with Thunderbird is figuring out how to get to the account settings.

    To do so, click the three little lines next to the search box. It will bring up a fly-out menu. Under Options – Account Settings, setup a new account or change the settings for an existing one.


    Thunderbird is clever usually enough to detect the settings it needs to connect to the Plesk server. In case it fails, use the following:

    • STARTTLS as encryption
    • Authentication: use encrypted password
    • your full email address as user name (such as
    • Port 143
    • Outgoing Mail Server: Port 587
    • Incoming Mail Server: Port 143 OR 993

    Good luck!

  • Jay Versluis 6:21 pm on April 13, 2015 Permalink | Reply

    Categories: Plesk, Screencast, Windows ( 70 )

    How to setup Plesk Mail in Microsoft Outlook for Windows 

    In this video I’ll show you how to setup Plesk Mail in Microsoft Outlook on Windows. It’s often a big stumbling block for users. The instructions will also work for Microsoft Essentials, the predecessor of Outlook Express. I’m using Outlook 2010 here, but the instructions are also applicable to later versions.

    The two important windows are under Account Settings, there’s a window with six tabs. One of which is labelled Outgoing Server and the other one is called Advanced:

    Screen Shot 2015-04-13 at 18.16.03


    Screen Shot 2015-04-13 at 18.16.13

    Make sure Outlook is set to use TLS for both incoming and outgoing connections. The Root Folder Path needs to be set to INBOX (in all capitals).

    Good luck 😉

  • Jay Versluis 3:55 pm on April 3, 2015 Permalink | Reply  
    Categories: Windows ( 16 )

    How to show file extensions in Windows 

    Windows IconThere are several ways to make the Windows Explorer show full file extensions.

    The most consistent method I like to use is the following:

    Windows 7 and 8

    1. click Start to find a Search Box
    2. type Folder Options and select it
    3. click the View Tab
    4. find the option “hide extensions for known file types”
    5. untick it and hit apply

    Screen Shot 2015-04-03 at 15.38.10

    Windows 10

    1. click Start to find a Search Box
    2. type File Explorer Options and select it
    3. select the View Tab
    4. find the option “hide extensions for known file types”
    5. untick it and hit apply

    Screen Shot 2015-04-03 at 15.48.29

  • Jay Versluis 7:23 pm on February 25, 2015 Permalink | Reply  
    Categories: Linux, Mac OS X, Windows ( 86 )

    How to find your CPU details from the command line 

    It’s often necessary to know what the exact type of CPU that’s installed on your system. For example, you may need to know if you’re dealing with a dual core or quad core system, or a 32/64 bit system. Only the CPU can tell you this.

    Here’s how to find out the string you need for further investigation.



    From the command line, execute the wmic command with the following parameters:

    wmic cpu get name
    Intel(R) Core(TM) i7-3615QM CPU @ 2.30GHz

    Thanks to Jonathan @ Next of Windows for this tip!

    Windows also gives you an accurate result via the GUI: open Windows Explorer and head over to Computer – Properties:

    Screen Shot 2015-02-25 at 19.04.01

    Mac OS X

    On the Mac you won’t get a very accurate result from the Apple Icon – About this Mac. It will tell you what CPU type you’re using, but not the exact model number.

    To find that out, head over to Applications – Utilities – Terminal and enter the following command:

    sysctl -n machdep.cpu.brand_string
    Intel(R) Core(TM) i7-3615QM CPU @ 2.30GHz

    There. Much better than this:

    Screen Shot 2015-02-25 at 19.15.09


    You can take a look at the /proc/cpuinfo file which holds a plethora of information about your system’s CPU. So much in fact that it’s difficult to find what you’re looking for. Filtering the output of this file for ‘model name’ gives you an exact match:

    cat /proc/cpuinfo | grep ‘model name’
    model name : Intel(R) Atom(TM) CPU N270   @ 1.60GHz


    Where can I find more information about my CPU?

    Google is of course your friend when trying to find out more information about your processor, but there are two tools provided by Intel and AMD that may also be of help. Intel’s ARK website is particularly helpful:

  • Jay Versluis 6:24 pm on February 16, 2015 Permalink | Reply  
    Categories: Windows ( 16 )

    Where is the /etc/hosts file in Windows 

    Windows IconIt’s in

    • C:\Windows\System32\drivers\etc

    You can edit it with Notepad with Administrator rights.

    Works in Windows 7 and Windows 8.1.

  • Jay Versluis 3:21 pm on December 29, 2014 Permalink | Reply
    Tags: ,   

    Categories: Windows ( 16 )

    How to change your DNS Servers in Windows 

    DNS is a service that translates a domain name into a numeric IP so that one computer can talk to another. We deal with it all the time, but most mere mortals are not aware of their importance. In this article I’d like to show you how to change your computer’s DNS entries in Windows.


    Why change DNS Servers?

    In a nutshell, if all works well on your system, perhaps you don’t need to tweak those settings. However, if you can consistently see some websites but not others, or you get weird intermittent connection problems, then your DNS entires may be querying servers that are not as “hot” as others.

    Faster DNS Servers can provide quicker answers, resulting in faster results when browsing.

    When the IP address of a domain changes, it takes a while for this change to propagate through the world. Some servers know changes quicker than others. Some servers may not see new data at all for several days.

    ISPs and corporate networks usually provide their own DNS Servers, but it’s never clear how good they are. Google and OpenDNS provide very fast and free services which usually outperform those provided by your ISP or corporate network.


    Change DNS Servers in Windows 7, Windows 8.1 and Windows 10

    It’s not easy to find this hidden option, but the good news is this works on all flavours of Windows.

    Search for “Network and Sharing Center” which will bring up a window that lets you choose the option “Change adaptor settings”. This will bring up the list of networks, one of which is likely connected to the internet.

    Screen Shot 2014-12-29 at 15.15.01


    In my case it’s a LAN connection, but it could also be a WiFi connection. Right-click the appropriate one and choose Properties.

    The next window looks rather scary and isn’t very intuitive for humans. Scour the list for something that relates to Internet Protocol Version 4 (TCP/IPv4) as highlighted here:

    Screen Shot 2014-12-29 at 14.10.08

    Select this item and click Properties. Another scary window opens. This one has two parts on the General Tab, and it’s the lower one about DNS that we’re interested in (the top part is for obtaining an IP address – let’s leave it alone).

    The default is “Obtain DNS Server automatically” which means we have no idea who is being queried. Instead, select “Use the following DNS server addresses” and add both DNS Servers of your choice. In this screenshot I’m using Google’s DNS:

    Screen Shot 2014-12-29 at 14.11.25

    As soon as you hit OK the changes will be in effect. You can close all other windows we opened during the course of this setup.


    Popular DNS Servers

    Google’s DNS Servers are:


    The OpenDNS Servers are:


    There are many other free and premium DNS Servers you can use. Search for “free dns servers” and see lists like these:

    Have fun 😉

  • Jay Versluis 4:17 pm on December 4, 2014 Permalink | Reply  
    Categories: Windows ( 16 )

    How to boot Windows into Desktop Mode, bypassing the Metro Start Screen 

    I’ve just installed the Windows 10 Technical Preview on my Samsung NC10. During the installation I was offered to transfer my settings from another PC, so I chose my Surface Pro running Windows 8.1.

    All settings were copied truthfully, including the fact that Windows boots up with the Metro Start Screen. It’s not what I had expected, mainly because my other Windows 10 installations don’t do this. So how do we change this behaviour?

    It’s very simple, let me show you how. This works on both Windows 8.1 and the Windows 10 Tech Preview.

    Enter Desktop Mode, then right-click the Task Bar at the bottom of the screen. Anywhere will do, as long as it’s not over an icon. Select Properties, then choose the Navigation tab at the top. You’ll see something like this:

    Screenshot (85)

    Tick the box that says “When I sign in, go to the Desktop instead of the Start Screen”. Windows may sign you out on this occasion, and when you’re signed in you’ll boot straight into Desktop mode.

    Windows 10 Start Menu

    New in Windows 10 is the Start Menu, as seen from Windows 95 to Windows 7. Microsoft have brought it back in Windows 10, but its use is optional. The Start Menu is enabled on new installations by default, but since I had copied all settings from a Windows 8.1 it was disabled.

    To bring it back, choose the Start Menu tab and tick the top box that reads “Use the Start Menu instead of the Start Screen”.

    Screen Shot 2014-12-04 at 16.13.05

    Don’t look for this option in Windows 8 – it’s only available in Windows 10.

    • Larry Swiger 2:23 pm on August 26, 2015 Permalink | Reply

      why do I have to log into my hotmail Account before the start screen? can i turn this off? My family would like to use the computer also!

      • Jay Versluis 6:26 pm on August 26, 2015 Permalink | Reply

        Hi Larry, you can indeed: search for ‘accounts’ and you’ll find a section called ‘Your Account Settings’. Select it and you’ll find several options, one of which is ‘Sign-in Options’. You can enable logging on with a PIN number or an image instead of your Hotmail password.

        Under the ‘Your Account’ section you can disconnect your Hotmail (Microsoft Account) if you wish.

    • Mark 12:03 am on August 28, 2015 Permalink | Reply

      I did a clean Windows 10 Pro install and my taskbar and start menu properties do not have the options you have shown. Navigation only has “Corner Navigation” replace command prompt choice. No Start Menu tab.

      • Jay Versluis 5:22 pm on August 28, 2015 Permalink | Reply

        Maybe this option only existed in the Preview, perhaps they’ve moved it elsewhere in the release. I’m still waiting for mine to come through.

    • Santiago (@SantiagoWrds) 10:34 pm on January 8, 2016 Permalink | Reply

      System > Tablet Mode > When I Sign In > Go To The Desktop…

  • Jay Versluis 11:10 am on November 18, 2014 Permalink | Reply  
    Categories: Windows ( 16 )

    How to restart Windows via RDP 

    Windows IconWhen you’re connected via RDP to a remote Windows machine, the Restart and Shutdown options are not there. Instead they’ve been replaced with only a lonely disconnect option to end your session.

    To restart or shutdown your remote machine we’ll have to use the command line’s shutdown command. Here’s how.


    At the Command Prompt (searching usually brings it right up) type

    shutdown /r /t 0

    This will restart Windows. /r means “restart”, and /t specifies the time in seconds (zero in our case).

    If you’d like to shutdown the machine instead, type

    shutdown /s


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